<aside> <img src="/icons/headset_purple.svg" alt="/icons/headset_purple.svg" width="40px" /> How to get support
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<aside> 💡 In order for an Incident or a Problem response to be considered SLA eligible, NetFire must be notified via a Helpdesk ticket. Messages through Slack or other systems do not start the SLA timer, and therefore are not eligible for SLA.
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<aside> <img src="/icons/globe_purple.svg" alt="/icons/globe_purple.svg" width="40px" /> Access Helpdesk Online (view your existing tickets this way): support.netfire.com
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This is the preferred method to obtain support for your NetFire services and communicate with our support representatives. Our helpdesk is reviewed daily, making it the ideal method to get support quickly. In order to submit a ticket, follow the below instructions;
<aside> <img src="/icons/mail_purple.svg" alt="/icons/mail_purple.svg" width="40px" /> Email our Helpdesk: [email protected]
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You can also submit a ticket via email by sending your request to [email protected]. Please be as thorough as possible to ensure a timely resolution of your request in your initial email to our support team. If the reason you are reaching our for support is urgent, make sure that ‘URGENT’ appears in the subject line of your email in some way.
<aside> <img src="/icons/phone_purple.svg" alt="/icons/phone_purple.svg" width="40px" /> Contact us by phone: (855-696-3834)
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